House Clearance Marylebone Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Marylebone provides house clearance and waste collection services within the United Kingdom. By making a booking or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 Client means the person, business or organisation that requests and pays for our services.

1.2 Company, we, us or our means House Clearance Marylebone, the provider of clearance and waste collection services.

1.3 Services means any house clearance, rubbish removal, waste collection, bulky item removal, or associated labour provided by the Company.

1.4 Premises means the property, building, land or site where the Services are to be carried out.

1.5 Waste means any items, materials, goods or refuse that the Client requests us to remove and which are classified as waste under applicable UK law and regulations.

2. Scope of Services

2.1 The Company provides house clearance and waste collection services, including the removal, loading, transport and lawful disposal or recycling of non-hazardous waste from residential or commercial premises.

2.2 The Services are limited to items and materials that we are lawfully permitted to collect and that can be handled safely by our operatives using standard equipment.

2.3 We reserve the right to refuse to remove any item that we reasonably consider unsafe, illegal, excessively heavy, contaminated, hazardous or not in line with our licence conditions or applicable waste regulations.

2.4 Hazardous waste, such as asbestos, certain chemicals, medical waste, gas bottles and similar restricted materials, will not be collected unless expressly agreed in writing and handled under a separate agreement compliant with relevant regulations.

3. Booking Process

3.1 Bookings may be made by telephone or email using the contact details published by the Company. The Client must provide accurate information about the Premises, the type and estimated volume of waste, access conditions and any special requirements.

3.2 Any quotations provided prior to an on-site visit are estimates only and are based on the information given by the Client. The final price may vary after inspection of the Premises and the waste to be removed.

3.3 A booking is considered provisional until confirmed by the Company. Confirmation will be given by verbal acceptance at the time of booking or via written confirmation. We reserve the right to refuse any booking at our discretion.

3.4 The Client is responsible for ensuring that a person aged 18 or over is present at the Premises at the agreed time to grant access, confirm the work to be completed and authorise any changes to the booking.

3.5 Where access to the Premises is restricted or parking suspensions or permits are required, the Client must inform us at the time of booking. Any additional charges arising from parking, access delays or local restrictions may be added to the final invoice.

4. Quotations and Pricing

4.1 Pricing is typically based on a combination of the estimated or actual volume and weight of waste, the nature of the items, labour required, access conditions and travel distance within our service area.

4.2 All prices are quoted in pounds sterling and may be subject to value added tax where applicable under UK law. Any taxes or statutory charges will be clearly identified on your quotation or invoice where relevant.

4.3 Quotes are valid for a limited period as notified by the Company, after which we may revise them. Price changes may occur if the scope of work is altered, additional waste is discovered, or access conditions differ from those described by the Client.

4.4 If, upon arrival, we determine that the actual quantity or type of waste significantly exceeds that described at the time of booking, we will inform the Client of any revised price before proceeding. If the Client does not agree, we may cancel the Service and charge a call-out or cancellation fee as described in these Terms.

5. Payments

5.1 Payment is due in full upon completion of the Services on the day of the clearance, unless otherwise agreed in writing in advance.

5.2 We accept payment by cash, bank transfer or major debit and credit cards, subject to availability of payment facilities at the time of service.

5.3 For business Clients or larger projects, the Company may issue invoices with payment terms specified on the invoice. Unless otherwise stated, payment terms are strictly within seven calendar days from the date of invoice.

5.4 If payment is not received by the due date, the Company reserves the right to charge interest on overdue amounts at the maximum rate permitted under the Late Payment of Commercial Debts legislation or applicable law, together with any reasonable costs incurred in recovering the debt.

5.5 Ownership of any items that we agree to purchase from the Client, or that are offset against the Service charges, shall pass to the Company once the agreed deduction or payment has been confirmed.

6. Cancellations, Rescheduling and Access

6.1 The Client may cancel or reschedule a booking by giving at least 24 hours notice before the scheduled arrival time, without incurring a cancellation fee.

6.2 If the Client cancels or reschedules with less than 24 hours notice, the Company may at its discretion charge a cancellation fee to cover lost labour and administrative costs.

6.3 If our team arrives at the Premises at the agreed time and is unable to gain access, or if the work cannot be carried out due to circumstances within the Client's control, we may treat the booking as cancelled and charge a call-out fee or a proportion of the quoted price.

6.4 The Company will use reasonable efforts to attend at the agreed time but does not accept liability for delays caused by traffic, accidents, adverse weather, road closures, breakdowns or other circumstances beyond our reasonable control. In such cases, we will inform the Client as soon as practical and arrange a revised time or date.

7. Client Responsibilities

7.1 The Client must ensure that adequate and safe access to the Premises is available for our vehicles and operatives. This includes providing any necessary entry codes, keys or permissions.

7.2 The Client must remove or secure any valuable, fragile or personal items that are not intended for disposal. The Company accepts no responsibility for items that are mistakenly presented as waste and later found to have been intended to be retained.

7.3 The Client must ensure that all waste presented for collection is their property or that they have full authority to arrange for its removal. By instructing us, the Client warrants that they are authorised to dispose of the items.

7.4 Where waste is stored in lofts, basements, sheds, gardens or other areas with limited access, the Client must notify us in advance and ensure such areas are safe to enter. We may decline to work in areas we consider unsafe.

8. Waste Handling and Regulations

8.1 The Company operates in accordance with applicable UK waste management and environmental regulations. We aim to dispose of waste responsibly, prioritising reuse and recycling where practicable.

8.2 Once removed from the Premises, Waste becomes the responsibility of the Company. We will transport and dispose of it using authorised facilities, in line with our duty of care obligations.

8.3 The Client agrees not to request the removal of any waste that is prohibited by law or that requires special licensing or handling which we have not agreed to provide. This includes but is not limited to certain hazardous, clinical, chemical or industrial wastes.

8.4 If, during the course of the Services, we discover items that we reasonably suspect to be hazardous or to require specialist handling not covered by our standard services, we may suspend collection of those items and advise the Client of alternative arrangements.

8.5 The Client is responsible for ensuring that any confidential documents, data-bearing devices or personal records are either removed by them before the clearance or are clearly identified and dealt with in accordance with their own data protection obligations. We do not provide a certified confidential waste destruction service unless expressly agreed in writing.

9. Liability and Insurance

9.1 The Company will exercise reasonable skill and care in providing the Services. We carry public liability insurance appropriate for house clearance and waste collection activities in the UK.

9.2 Our liability for any loss or damage arising from our Services is limited to direct losses caused by our negligence or breach of contract and shall not exceed the total price paid or payable for the relevant Services.

9.3 The Company is not liable for any loss of profits, loss of business, loss of opportunity, loss of data, or any indirect or consequential loss arising out of or in connection with the Services, whether based on contract, tort or otherwise.

9.4 We are not responsible for pre-existing damage to the Premises or items, or for damage caused by inherent defects, structural weaknesses, poor installation, or where reasonable care could not prevent such damage.

9.5 The Client must notify us in writing of any claim for loss or damage within seven days of completion of the Services, providing full details and supporting evidence. Failure to notify us within this time may affect our ability to investigate and may limit or invalidate any claim.

9.6 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded under UK law.

10. Ownership of Items and Valuables

10.1 Unless agreed in writing, all items that we remove as Waste are deemed to have no monetary value and become the property of the Company once loaded onto our vehicle.

10.2 From time to time, we may agree to offset the value of certain items against the cost of the Services or to purchase items separately. Any such arrangements will be agreed prior to removal.

10.3 The Client is responsible for checking all cupboards, drawers, loft spaces and storage areas before clearance begins to ensure that personal or sentimental items are not taken as Waste.

11. Complaints and Dispute Resolution

11.1 If the Client is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible so that we can seek to resolve the issue.

11.2 We will investigate complaints in a fair and timely manner and may request additional information, photographs or access to the Premises to assess the situation.

11.3 Where we agree that the Services were not carried out in accordance with these Terms and Conditions, we may at our discretion offer to rectify the issue, provide a partial refund, or make another appropriate adjustment.

12. Force Majeure

12.1 The Company shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events or circumstances beyond our reasonable control, including but not limited to extreme weather, flood, fire, pandemic, industrial disputes, road closures, accidents or acts of government.

12.2 In such circumstances, we will use reasonable efforts to notify the Client and to perform our obligations as soon as reasonably practicable.

13. Privacy and Data Protection

13.1 The Company collects and processes personal data about Clients in order to provide the Services, manage bookings, issue invoices and handle enquiries.

13.2 We will handle personal data in accordance with applicable UK data protection law and will take reasonable steps to keep such data secure and confidential.

13.3 We will not sell or disclose Client personal data to third parties except where required to provide the Services, to comply with legal obligations, or with the Client's consent.

14. Amendments to Terms

14.1 The Company may update or amend these Terms and Conditions from time to time to reflect changes in law, regulation or business practice.

14.2 The version of the Terms and Conditions that applies to your booking will be the version in force at the time your booking is confirmed. A copy can be provided on request.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By making a booking with House Clearance Marylebone or permitting our operatives to commence work, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.